Archive for January 2019

Become a Soft Skills Expert

Sometime back, I emailed Professor James Heckman—Economist, Nobel Laureate, and an expert in the economics of human development. I requested permission to quote him regarding his research into soft skills. He graciously granted it, and here is his quote: “We now have very hard evidence that you have to have soft skills in order to…

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Small Business’s #1 Culture Killer

I have heard more than once from smaller business owners (10 to 50 staff) that they don’t think culture is as important for their business as it is for companies like Google, Amazon, Apple, Tesla, etc. I think it’s more likely that they just don’t understand what a positive culture can do for them compared…

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How Purpose Affects The Bottom Line

I googled “finding a purpose for your company” and was astonished to discover that the top five results listed (four articles and one video) missed the most important subject concerning the finding of your company’s purpose. These five results had questions and advice dealing with finding a purpose for your business—what energizes you, what goals…

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The Ultimate Growth Opportunity

When you’re hiring a new employee bear in mind that the #1 perk or incentive a job seeker will desire and ask you about is growth opportunities. The top three categories in the infographic linked above are (1) Growth Opportunities, (2) 401K Plans, and (3) Health Benefits. That’s what job seekers are looking for when reading about…

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What Brings About Employee Loyalty?

First of all, what is loyalty? The definitions from the various online dictionaries describe loyalty in this way: faithfulness to one’s oath, commitments, or obligations. An oath is giving one’s word or solemn promise. Commitment and obligation also have to do with making an agreement to act or carry out duties of one kind or…

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Help Your Customers by Helping Your Employees

The word service means an act of helpful activity; help; aid. By definition then, a customer relations representative (whether salesman, store clerk, hotel concierge, waitress, telephone rep, insurance, etc.) is a customer help rep. Help. Nearly everyone appreciates when they get some help on a problem or situation. However, the numbers prove out that the customer relations reps themselves are the…

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Enthusiasm Works Like Magic

Pay attention to the title of this article. Because believe it or not, I’m giving you one of the secrets to life. The genius characteristic of Enthusiasm is powerful. This kind of makes sense when we look at the derivation of the word. In the various dictionaries online, you will find the following phrases under the…

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