What is the New Model for Boosting Culture?
This is the ground floor. And if you’re reading this, count yourself as lucky. Because what I’m about to impart to you is a new model that will disrupt the culture industry. That’s right. Disruptive. Just like Uber did with transportation. Amazon did with shopping. Zappos did with shoes. Tesla did with electric cars. It’s…Read More
Do You Need Individualism in the Workplace?
In every job I’ve ever had, I’ve always been complimented by the executives over me, employees working with me, and the customers I was trying to please. I’ve had nearly 40 different jobs in my lifetime—everything from moving company truck driver to real estate loan broker to sales consultant to fraud investigator. I’ve always received…Read More
What is the Biggest Factor for an Effective Culture?
In the last 10 years or so, there has been a lot of articles and books published regarding the importance of having an effective culture in your company. Many of those authors follow up with the 5 or 7 or 10 vital points that go into creating an effective culture. This article is about what…Read More
What Gives the Most ROI?
No matter whether your company is small, medium, large, or Amazon-like, you want to get the best return on investment for your company. The best way to get that return is to invest in your company’s culture. The only way to do that is to invest in what creates your culture. And what is that?…Read More
Become a Soft Skills Expert
Sometime back, I emailed Professor James Heckman—Economist, Nobel Laureate, and an expert in the economics of human development. I requested permission to quote him regarding his research into soft skills. He graciously granted it, and here is his quote: “We now have very hard evidence that you have to have soft skills in order to…Read More
Small Business’s #1 Culture Killer
I have heard more than once from smaller business owners (10 to 50 staff) that they don’t think culture is as important for their business as it is for companies like Google, Amazon, Apple, Tesla, etc. I think it’s more likely that they just don’t understand what a positive culture can do for them compared…Read More
How Purpose Affects The Bottom Line
I googled “finding a purpose for your company” and was astonished to discover that the top five results listed (four articles and one video) missed the most important subject concerning the finding of your company’s purpose. These five results had questions and advice dealing with finding a purpose for your business—what energizes you, what goals…Read More
The Ultimate Growth Opportunity
When you’re hiring a new employee bear in mind that the #1 perk or incentive a job seeker will desire and ask you about is growth opportunities. The top three categories in the infographic linked above are (1) Growth Opportunities, (2) 401K Plans, and (3) Health Benefits. That’s what job seekers are looking for when reading about…Read More
What Brings About Employee Loyalty?
First of all, what is loyalty? The definitions from the various online dictionaries describe loyalty in this way: faithfulness to one’s oath, commitments, or obligations. An oath is giving one’s word or solemn promise. Commitment and obligation also have to do with making an agreement to act or carry out duties of one kind or…Read More
Help Your Customers by Helping Your Employees
The word service means an act of helpful activity; help; aid. By definition then, a customer relations representative (whether salesman, store clerk, hotel concierge, waitress, telephone rep, insurance, etc.) is a customer help rep. Help. Nearly everyone appreciates when they get some help on a problem or situation. However, the numbers prove out that the customer relations reps themselves are the…Read More