HR

What is the New Model for Boosting Culture?

This is the ground floor. And if you’re reading this, count yourself as lucky. Because what I’m about to impart to you is a new model that will disrupt the culture industry. That’s right. Disruptive. Just like Uber did with transportation. Amazon did with shopping. Zappos did with shoes. Tesla did with electric cars. It’s…

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What is the Biggest Factor for an Effective Culture?

In the last 10 years or so, there has been a lot of articles and books published regarding the importance of having an effective culture in your company. Many of those authors follow up with the 5 or 7 or 10 vital points that go into creating an effective culture. This article is about what…

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What Gives the Most ROI?

No matter whether your company is small, medium, large, or Amazon-like, you want to get the best return on investment for your company. The best way to get that return is to invest in your company’s culture. The only way to do that is to invest in what creates your culture. And what is that?…

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How Purpose Affects The Bottom Line

I googled “finding a purpose for your company” and was astonished to discover that the top five results listed (four articles and one video) missed the most important subject concerning the finding of your company’s purpose. These five results had questions and advice dealing with finding a purpose for your business—what energizes you, what goals…

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Help Your Customers by Helping Your Employees

The word service means an act of helpful activity; help; aid. By definition then, a customer relations representative (whether salesman, store clerk, hotel concierge, waitress, telephone rep, insurance, etc.) is a customer help rep. Help. Nearly everyone appreciates when they get some help on a problem or situation. However, the numbers prove out that the customer relations reps themselves are the…

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A Better Way to a Happy Employee

There are a lot of HR experts talking about ways to improve employee engagement or the employee experience to make employees happier. All the different ways I’ve read about online have some workability. However, what they all lack is durability. For example, I’ve seen that a lot of culture experts are preaching appreciation or recognition…

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