Posts Tagged ‘CEO’

Why Does Leadership Training Fail to Improve Leadership?

I’m not just making up the above title. If you google it, you can find lots of Gallup polls, Harvard Business Review articles, and Fortune 500-type experts confirming that leadership training fails, despite billions and billions of dollars being spent on it. All of them also have their own solution to the problem. None of…

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What is the New Model for Boosting Culture?

This is the ground floor. And if you’re reading this, count yourself as lucky. Because what I’m about to impart to you is a new model that will disrupt the culture industry. That’s right. Disruptive. Just like Uber did with transportation. Amazon did with shopping. Zappos did with shoes. Tesla did with electric cars. It’s…

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What Gives the Most ROI?

No matter whether your company is small, medium, large, or Amazon-like, you want to get the best return on investment for your company. The best way to get that return is to invest in your company’s culture. The only way to do that is to invest in what creates your culture. And what is that?…

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Help Your Customers by Helping Your Employees

The word service means an act of helpful activity; help; aid. By definition then, a customer relations representative (whether salesman, store clerk, hotel concierge, waitress, telephone rep, insurance, etc.) is a customer help rep. Help. Nearly everyone appreciates when they get some help on a problem or situation. However, the numbers prove out that the customer relations reps themselves are the…

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