Posts Tagged ‘company culture’

To CEOs: How to Get Your People to “Buy In”

On a business trip recently, I ran into a man who had been in the Human Resources industry for a very long time. He told me he had just received a new job offer from a large corporation that had over 9,500 stores in the U.S. (If I mentioned their name, you’d know it.) Then…

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Why Does Leadership Training Fail to Improve Leadership?

I’m not just making up the above title. If you google it, you can find lots of Gallup polls, Harvard Business Review articles, and Fortune 500-type experts confirming that leadership training fails, despite billions and billions of dollars being spent on it. All of them also have their own solution to the problem. None of…

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What is the New Model for Boosting Culture?

This is the ground floor. And if you’re reading this, count yourself as lucky. Because what I’m about to impart to you is a new model that will disrupt the culture industry. That’s right. Disruptive. Just like Uber did with transportation. Amazon did with shopping. Zappos did with shoes. Tesla did with electric cars. It’s…

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Small Business’s #1 Culture Killer

I have heard more than once from smaller business owners (10 to 50 staff) that they don’t think culture is as important for their business as it is for companies like Google, Amazon, Apple, Tesla, etc. I think it’s more likely that they just don’t understand what a positive culture can do for them compared…

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The Ultimate Growth Opportunity

When you’re hiring a new employee bear in mind that the #1 perk or incentive a job seeker will desire and ask you about is growth opportunities. The top three categories in the infographic linked above are (1) Growth Opportunities, (2) 401K Plans, and (3) Health Benefits. That’s what job seekers are looking for when reading about…

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Help Your Customers by Helping Your Employees

The word service means an act of helpful activity; help; aid. By definition then, a customer relations representative (whether salesman, store clerk, hotel concierge, waitress, telephone rep, insurance, etc.) is a customer help rep. Help. Nearly everyone appreciates when they get some help on a problem or situation. However, the numbers prove out that the customer relations reps themselves are the…

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A Better Way to a Happy Employee

There are a lot of HR experts talking about ways to improve employee engagement or the employee experience to make employees happier. All the different ways I’ve read about online have some workability. However, what they all lack is durability. For example, I’ve seen that a lot of culture experts are preaching appreciation or recognition…

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What Is Your Company’s Culture?

The most important thing to understand about culture is that it’s not something you have, it’s something you DO. Your culture is created. It’s alive. It’s observed in the actions your company’s management team and employees perform every day. Therefore, your culture can evolve and even change for the better—or worse, if you’re not keeping…

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