Posts Tagged ‘HR’

To CEOs: How to Get Your People to “Buy In”

On a business trip recently, I ran into a man who had been in the Human Resources industry for a very long time. He told me he had just received a new job offer from a large corporation that had over 9,500 stores in the U.S. (If I mentioned their name, you’d know it.) Then…

Read More

What is the New Model for Boosting Culture?

This is the ground floor. And if you’re reading this, count yourself as lucky. Because what I’m about to impart to you is a new model that will disrupt the culture industry. That’s right. Disruptive. Just like Uber did with transportation. Amazon did with shopping. Zappos did with shoes. Tesla did with electric cars. It’s…

Read More

Help Your Customers by Helping Your Employees

The word service means an act of helpful activity; help; aid. By definition then, a customer relations representative (whether salesman, store clerk, hotel concierge, waitress, telephone rep, insurance, etc.) is a customer help rep. Help. Nearly everyone appreciates when they get some help on a problem or situation. However, the numbers prove out that the customer relations reps themselves are the…

Read More

A Better Way to a Happy Employee

There are a lot of HR experts talking about ways to improve employee engagement or the employee experience to make employees happier. All the different ways I’ve read about online have some workability. However, what they all lack is durability. For example, I’ve seen that a lot of culture experts are preaching appreciation or recognition…

Read More